Shipping policy

Delivery Policy
At ORIANA Hair for Soap and Hair Care Products Trading, we are committed to delivering your orders safely and efficiently.

Shipping Process

All orders are processed after successful payment confirmation during checkout.

Orders are carefully packed and shipped through our delivery partners to ensure products arrive in good condition.

Customers will receive order confirmation and shipping updates via email, SMS, or WhatsApp when applicable.

Shipping Fees

A flat shipping fee of AED 25 applies to all orders within the UAE.

Shipping charges are calculated and paid during checkout before order confirmation.

Delivery Time

UAE deliveries typically take 1–4 business days.

Delivery delays may occur during holidays, weekends, or unforeseen circumstances.

Delivery Confirmation

Proof of delivery receipt signed or confirmed by the registered customer will be maintained for record purposes.

Incorrect Address Information

Customers are responsible for providing accurate delivery information. ORIANA is not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

Payment Confirmation

Once payment is successfully completed, customers will receive payment confirmation by email or SMS immediately or within a few minutes of transaction approval.

All payments are securely processed during checkout using approved payment methods.